Which proof of payment documents are accepted?

US bank accounts opened through Cenoa are provided by our strategic partner, Bridge (a Stripe company).

When applying for a free US bank account through Cenoa, Bridge may ask you to upload a proof of payment in USD.

This is required for compliance purposes and helps confirm that the account will be used for legitimate USD income, such as freelancing, e-commerce, or global platforms.

This guide explains which documents are accepted and which are not.

✅ Accepted Proof of Payment Types

1. USD Payment or Payout Screenshot

You can upload a screenshot showing a completed payment or payout in USD, as long as it meets the following conditions:

Requirements:

• The payment must clearly be in USD

• It can come from:

  • A bank transfer

  • A payment app

  • A digital platform

• The screenshot must clearly show:

  • Transaction amount (USD)

  • Date

  • Reference number or transaction ID

  • A realistic and recognizable platform interface

• The image must be original and unedited – not cropped, blurred, or altered in any way.

⚠️ Any sign of manipulation in the image results in automatic rejection.

2. Platform-Generated Earnings Summary

You can upload an earnings or payout summary generated directly by a well-known platform, such as:

• Upwork

• Fiverr

• Freelancer

• Shopify

• Amazon Seller

• Or similar recognized global platforms

The document must:

• Be original and unedited

• Be taken from the platform’s official interface

• Clearly show earnings in USD

• Be associated with your name or your account

⚠️ Any sign of manipulation in the document results in automatic rejection.

3. Special Exception: CrowdGen / Appen / TELUS

For CrowdGen, Appen, or TELUS, the following documents may be accepted as an exception:

Accepted documents:

• Project acceptance email

• Project approval or assignment document

But only if all conditions below are met:

• The sender’s email domain belongs to the official platform

• Your full name is clearly visible

• Project details are clear, logical, and consistent

• The email or document is not edited

• The document is not older than 180 days

⚠️ Screenshots of dashboards without context or unclear emails will be rejected.

❌ Documents That Are Not Accepted

The following will result in immediate rejection:

• Documents showing only crypto investment returns, mining income, or passive yield

• Payments that appear to be carried on behalf of someone else

• Screenshots showing local currency only (EGP or others)

• Edited, blurred, cropped, or low-quality images

• UI/font inconsistencies or fake-looking interfaces

• Recipient or sender details that don’t match your profile

• Documents from unknown, unverified, or suspicious platforms

If our strategic partner Bridge (a Stripe company) can’t clearly understand where the USD comes from and why, they won’t be able to proceed with the application.

Cenoa is here to help. If you’re unsure which document to upload or whether your proof of payment is valid, our team can guide you so you can submit it correctly and avoid unnecessary delays.

• 📞+2342019125177

• ✉️support@cenoa.com